Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The 30-day period starts on the date the carrier marks your order as delivered. It applies to every type of request without exception: returns, refunds, replacements, exchanges, and claims for damaged, defective, or incorrect items. Once 30 days have passed since delivery, no return, refund, replacement, exchange or other remedy of any kind is available, under any circumstances.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@diamoray.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@diamoray.com.

Damages and issues

Please inspect your order immediately upon delivery and contact us within 30 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims reported more than 30 days after delivery will not be accepted, and no replacement, refund or other remedy will be provided.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have within 30 days of delivery, and once the return is accepted, make a separate purchase for the new item. Exchange requests made more than 30 days after delivery will not be accepted.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Personalized Items

Personalized and engraved items are made specifically for you and are final sale. They cannot be returned or exchanged for change of mind, incorrect text entered at checkout, or sizing errors. Please double-check your engraving text and ring size before ordering. If your item arrives damaged, defective, or with an engraving error made by us, you must contact us within 30 days of delivery and we will replace or refund it. No replacement, refund or other remedy is available for personalized items after 30 days from delivery.

Refunds

All refund requests must be submitted within 30 days of delivery. Refund requests made after this time will not be accepted. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@diamoray.com.

30-day limit

For clarity: no returns, refunds, replacements, exchanges, store credit or any other remedy will be provided for any request made more than 30 days after delivery, regardless of the reason.

This policy does not affect your statutory rights.